Robert Neil Palmer
Demand Generation Specialist
Robert Neil Palmer
Robert Neil Palmer
Robert Neil Palmer
Skillset
- LinkedIn Sales Navigator
- Apollo.io
- HTML/CSS
- Lead Generation
- Lead Nurture
- Cold Email appointment booking
- facebook Ads
- Google Ads
- Lead-Gen metrics
- Lead Magnet
- Email campaigns
- Video Sales Letter (VSL)
- Adobe Creative Suite
2023
Terminus Academy
Account-Based Marketing (ABM)
2022
Conversion Copywriting
2020
Google Analytics Academy
Google Ads Display Certification
Google Ads – Measurement Certification
Google Digital Garage
2020
Klaviyo Academy
SMS strategy certificate
Customer Lifetime Value
User-Generated Content
Product Launch
Customer Lifetime Value
User-Generated Content
Product Launch
2021
Content Marketing
Digital Marketing
Email Marketing
Social Media
2020
ActiveCampaign
Email Deliverability
Automation Emails
Automation Emails
Case Studies
Testimonial
Work History
March 2020 to present
Remote
DEMAND GENERATION SPECIALIST
Freelancer
- B2B Lead Generation
- Buyer Persona R&D
- Lead Scoring
- Cold Email Lead-Gen
- ABM Marketing
- Paid Ad set campaigns
- VSL page
- Email Automation
- Campaign creation & optimization
- Dashboard Metrics & Data Analysis
- A/B Testing
Customer Success Manager
Cannabis Startup
- Team manager for a cannabis ecommerce company
- Analyzed customer data to improve customer experience
- Order fulfillment
- Customer retention metrics
- Established loyalty program
- Invoice reconcilation and payment processing
Jan 2018 to Dec 2019
Remote
Aug 2015 to Dec 2017
Remote
Tech Support (Apple Home Advisor)
apple Inc.
- Customer first point of contact
- Assisting customers via phone, e-mail, chat and virtual support
- Effective time management, including ability to multitask, organize and prioritize
- Troubleshooted Apple iOS, macbook and iMac
- Metrics 95% CSAT and 82% FCR
BARTENDER
Hospitality Industry
- Mixologist
- High end bars & lounges
Oct 2010 to Aug 2015
Vancouver, Toronto & London,UK
July 2009 to Oct 2010
Remote
SALES DEVELOPMENT REPRESENTATIVE (SDR)
Serenity Consulting
- Prospecting
- Identify and connect potential leads
- Appointment setter for AE for C-level executives for Microsoft Dynamics (ERP)
Corporate account manager (BSG)
Rogers Communications Inc.
- B2B telecom manager for Enterprise accounts nationwide
- Expanded and managed professional relationships with key decision makers with an emphasis on optimizing sales and customer satisfaction in a highly competitive market place
- Provided turnkey solutions along with cost saving initiatives that enabled customers and qualified prospects from diverse industries to maximize their efficiencies
- Delivered customer focused solutions that consistently met or exceeded revenue targets and objectives
03/2008-06/2009
Burnaby, BC | Head office
04/2007-03/2008
Burnaby, BC
B2c customer REtention Manager
Rogers Communications inc.
- Retention specialist for smartphone accounts
- Tier 2 support agent for escalated calls
- Utilize product knowledge, implement strategies and best use cases to retain customers
- Manage escalated and at-risk customers
- Create dialogue with at-risk customers and develop strategies for further product adoption, best use cases and greater customer succes
customer Support (csr)
Rogers Communications inc.
- Call centre support agent for B2C mobile telecom
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
05/2006-04/2007
Burnaby, BC
Education
Graduate – CAD Operator Technologist Certificate